A legal disclaimer

1. Introduction

At DeeRayPublications, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how we handle returns, exchanges, and refunds.

2. Eligibility for Returns

• Items must be returned within 10 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Digital products or downloadable software
• Gift cards

4. Return Process

• Contact us at DeeRayPublications@gmail.com to request a return authorization.
• Once approved, the address for return shipment will be provided.
• Include your order number and contact details inside the package.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

6. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 3-5 business days.
• Shipping fees are non-refundable (unless due to our error).

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us at DeeRayPublications@gmail.com.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

9. Contact Us

For questions about returns or refunds, please contact us at:

📧 DeeRayPublications@gmail.com